AsterFive Reply is our premier service.

We monitor Google for new customer reviews and provide prompt email and text alerts (once daily) regarding new feedback. You can choose to receive alerts for all reviews or only those “of concern” (three stars or less). Additionally, we craft custom replies to new reviews within one day of receiving them.

Every week, we’ll send you a PDF summary report detailing all reviews and replies, helping you stay on top of your online reputation. Our replies are thoughtful and appropriate, designed to address concerns without being defensive or confrontational.

As part of the service, we also collect data on three competitors selected by you. At the end of each month, you’ll receive a customized summary report with the previous month’s review summary, historical data (as available), a breakdown of service category feedback, and a comparison with your competitors.

AsterFive Reply offers highly responsive service, minimizing the time you need to spend on review management. It’s ideal for clients who don’t have the time to personally respond to all reviews or who find it challenging to decide how to handle negative feedback. With our extensive experience, we’ve seen just about every kind of review imaginable, and we know how to respond professionally, thoughtfully, and without emotion.

Please note: Review responses are provided for all reviews except those with three or fewer stars where no reason is provided.